As part of our products and services, we run preorders for various products. If participating in any of our preorders, you hereby accept the below terms & conditions.


  • When you participate in preorders, you are paying for the item in full (or with any ‘Pay Later’ method) with a turnaround time of approximately 3-5 weeks. This is an ESTIMATED timeframe only.
  • There will be no refunds for any preorders as the items have been specifically made and/or ordered in for you.
  • It is possible that delays may occur which affect our estimated timeframes due to various reasons beyond our control. Please allow for this when placing your preorders with us. If this does not suit your needs, we ask that you refrain from participating.
  • If you have ordered a combination of preorder and in stock items, the entire order is held until the preorder stock arrives. This is to save you on postage costs. Should you wish to receive your in stock items sooner, we ask that you place a separate order to your preorder items.
  • In the event of items missing from our supplier (and depending if the preorder has gone past overdue) then we will ship out the items that we have received. Once the remaining items are received from the maker/supplier, we will either hold them to be shipped with your next orders – or you can pay the postage to have them shipped straight away.

IMPORTANT: Please be aware that the time frames given on all preorders are ESTIMATES ONLY. Delays may occur during production or shipping that are outside of our control. Please allow for this when participating in our preorders as we do not accept cancellations or provide refunds for circumstances beyond our control.